Customer Feedback Questionnaire

The data from your evaluation will be used to analyse and improve our services (please refer to the guidance at the bottom of the page).
At the conclusion of the evaluation, please include any additional suggestions or comments that may assist us in our goal of providing excellent services.

Client*:

Project:

Full Name*:

Title:

Phone:

Email*:

Vessel:

Location:

Service:

Date:

Elements

Product Quality

Quality of data, DPRs, Mobilisation, In-field, Preliminary and Final reports
Service Quality

Competence and flexibility of personnel in providing effective survey operations
Project Management
Documentation

Quality of project procedures, plans and reports
Planning & Delivery
Supplier Management

Effective management of subcontracted personnel and equipment
Installation & Commissioning

Effective and efficient mobilisation of survey spread
Health & Safety
Environment
Skills, Competence & Training

Survey Crew
Innovation & Improvement
Organisation
Facilities
Commercial Management
Customer Interfaces

Proactive communication by key UTEC personnel
Overall Evaluation of Performance
Please add any comments related to the work performed or any improvement suggestions that may assist us in our goal of providing excellent services.

If you wish to retain a copy, please print before pressing submit. Thank You for your help.

Guidance

Performance Should be evaluated on a 1 to 10 scale across five bands ranging from "excellent" to "poor" as broadly defined below:

"Excellent"
(9-10) - Supplier performance exceeded all expectations and fulfilled all specified requirements.

"Good"
(7-8) - Supplier performance fully satisfied all expectations; met requirements without support; no identifiable improvements.

"Adequate"
(5-6) - Supplier performance generally satisfied expectations and met requirements but needed some support to ensure required performance was achieved; improvement opportunities identified.

"Mediocre"
(3-4) - Supplier performance did not satisfactorily meet all the specified requirements; Purchaser incurred additional support costs to achieve required performance.

"Poor"
(1-2) - Supplier standard of performance below that needed for repeat business; severe deficiencies in service performance.